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Instructions on How to Fill Up the Form for Submitting a Request to ExpressPay Support Center

  1. Access the Form:
    • Navigate to the ExpressPay Support Center page using the provided link or URL.
  2. Filling Out the Form:
    • Name: Enter your full name as registered in the system.
    • Email Address: Provide a valid email address where you can receive responses.
    • Branch Name/ID: Specify your branch name or identification number.
    • Request Type: Select the appropriate request type from the dropdown menu.
    • Description: Provide a clear and concise description of your request or issue. Be as specific as possible to help expedite the resolution.
  3. Supporting Documents (Optional):
    • If applicable, attach any supporting documents or screenshots that may help clarify the issue.
  4. Data Privacy Advisory:
    • When providing information, avoid sharing sensitive personal data or confidential information unless absolutely necessary. Ensure that shared data complies with data privacy laws and company policies.
  5. Submit the Form:
    • Double-check all fields to ensure accuracy and completeness.
    • Click the ‘Submit’ button to send your request to the ExpressPay Support Center.
  6. Confirmation:
    • You should receive a confirmation email acknowledging receipt of your request. Keep this for your records.

For any issues accessing the form or if you need further assistance, please reach out to your support coordinator or manager.

Data Privacy Statement

Your Privacy Matters to Us!
At ExpressPay, we are committed to protecting your personal data in compliance with the Data Privacy Act of 2012. Our Data Privacy Statement outlines how we collect, use, store, and safeguard your information when you use our services, including PaLoad, Pabayad, Padala, and Atbp transactions, as well as any information provided through our ticketing system by branches.

We ensure that all data submitted by branches through the ticketing system is treated with the same level of confidentiality and security, protecting both customer and operational data under applicable data privacy regulations.

Learn more about your rights as a data subject, how we keep your data secure, and how you can contact our Data Protection Officer (DPO) for any privacy-related concerns.

đź“Ť Click here to view our full Data Privacy Statement.

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